Return & Refund Policy


At Khatu Shyam Equipments, we strive to provide quality medical equipment and services. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • You must initiate the return within [number of days] days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Any seals or protective films must remain intact.
  • The product must not be a customized or special-order item.

Returns Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Customer Support Email] or call us at [Your Customer Support Phone Number] to notify us of your return request.
  2. Provide your order number, the name of the product you wish to return, and a detailed reason for the return.
  3. Our customer support team will guide you through the return process, including providing you with a return authorization number (RMA) if required.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error, such as sending the wrong product or a defective item.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow [number of days] days for the refund to appear in your account.


If you need to exchange a product for the same item due to defects or damage, please contact our customer support team, and we will assist you in arranging an exchange.